Straight answers,
from the people who built it.
Ava CRM is built and run by a small team — when you write in, the person answering can actually fix things. Here's exactly what to expect.
📬 Email & contact form
We reply within one business day (Cyprus time, GMT+2) — usually much faster. Billing or account-access problems jump the queue.
- Include your workspace name and what you were doing when it happened
- A screenshot doubles the speed of almost every fix
- Cancellations don't need support at all — Settings → Billing, one click
💬 Live chat
The chat bubble on this site answers product questions instantly, any hour. Anything it can't answer lands in our inbox with the same one-business-day promise.
🛟 What we promise — and what we don't
No offshore ticket queue, no "your call is important to us". Also no pretend 24/7 phone desk — we'd rather be honest about being a small team than fake being a big one.
- Answered by a founder, within one business day
- Data export available anytime — your data is always yours
- If something breaks on our side, the status page says so publicly
Prefer email? info@avamedia.ai · Ava Media Ltd, Cyprus